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Interviews
Researching content for the development of Policies, Processes, and Procedures, requires conducting interviews with a range of people who have knowledge of the subject matter. Depending upon the scope...
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Issue Reporting
Issue reporting is a formal Process to record questions and issues and their resolution. Team members review the new issues on a regular basis and respond. Assigning an Issue a status, priority,...
View ArticleModular Writing
Modular writing is a method of writing that makes it possible to reuse the content within multiple documents. read more
View ArticleTemplates and Skeletons
A Template is a style guide for documents. Templates enable all Policies, Processes, and Procedures to be consistent in format and appearance. This consistency is an enormous benefit for the users....
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Policy, Process, and Procedure – What is the Difference?
The terms ‘Policies’, ‘Processes’, and ‘Procedures’ are too often interchanged. ‘Policies’, ‘Processes’, and ‘Procedures’ should be considered distinct types of documentation. PDF File: What is the...
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Writing Overviews
An overview presents the user with a brief guide to a Policy, Process, or Procedure. It should be specific and complete so that the user is quickly able to determine what is contained in the document....
View ArticleeDocumentation Build Phase
The Build phase places the focus on content research,templates, writing, verification, and testing. read more
View ArticleBusiness Process Flow Qualities
Business Process Flows are a great tool for users, if they are clear, concise, complete, and correct™. They are usually cross-functional and use the Swim Lane format. read more
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